Cancellation and Refund Policy

BizBein Innovations Private Limited – Cancellation and Refund Policy

1. Introduction

At BizBein Innovations Private Limited, we strive to ensure customer satisfaction with all our products. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for both digital and physical products purchased from our website https://www.bizbeinshopzone.com/.

2. Digital Products

2.1 No Refund Policy

We do not offer refunds for any digital products purchased from BizBein Innovations Private Limited. This includes, but is not limited to:

  • E-books
  • Digital courses
  • Downloadable software
  • Digital guides or manuals

2.2 Reason for No Refund Policy

Due to the nature of digital products and the inability to “return” them, we have a strict no-refund policy. Once a digital product is downloaded or access is provided, the sale is considered final.

2.3 Exceptions

In rare cases where a digital product is defective or not as described, please contact our customer support team within 48 hours of purchase. We will review each case individually and may offer a replacement or store credit at our discretion.

3. Physical Products

3.1 Cancellation Policy

For physical products, cancellations are accepted under the following conditions:

  • The cancellation request is made within 24 hours of placing the order.
  • The order has not yet been shipped.

3.2 Cancellation Process

To cancel an order for a physical product:

  1. Contact our customer support team at support@bizbeinshopzone.com within 24 hours of placing your order.
  2. Provide your order number and reason for cancellation.
  3. Our team will process your request and confirm the cancellation via email.

3.3 Refunds for Cancelled Orders

If your cancellation request is approved:

  • The full amount paid for the product will be refunded.
  • The refund will be processed to the original payment method used for the purchase.
  • Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

3.4 Non-Cancellable Orders

Orders cannot be cancelled if:

  • More than 24 hours have passed since the order was placed.
  • The order has already been shipped.

4. Damaged or Defective Physical Products

If you receive a damaged or defective physical product:

  1. Contact our customer support team within 48 hours of receiving the product.
  2. Provide photographic evidence of the damage or defect.
  3. We will review your claim and may offer a replacement or refund at our discretion.

5. Shipping Costs

  • Shipping costs are non-refundable, even if the order is cancelled within the 24-hour window.
  • In cases where we ship a replacement for a damaged or defective item, we will cover the shipping costs.

6. Contact Information

For any questions or to request a cancellation, please contact us at:

  • Email: support@bizbeinshopzone.com
  • Phone: +918699056540
  • Address: SCO 17, Skynet Enclave, Lohgarh Zirakpur, Punjab-140603
  • Concerned Person: Mr. Divyansh Dhiman

7. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

By making a purchase from BizBein Innovations Private Limited, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.

Last updated: [Insert Date]

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